SHIPPING + RETURNS
SHIPPING POLICY:
- $5 Standard Shipping on all orders
- FREE Standard Shipping on orders +$100
All orders are packaged and shipped within 48 hours. House of Ninety Seven is NOT responsible for any lost, damaged or stolen packages by shipping services.
If you do not receive your package upon shipment, please email us at info@houseofninetyseven.com and we will be glad to assist in filing a claim. You will not be reimbursed for the items unless the shipping provider reimburses the package as a whole.
RETURN POLICY:
- FREE Standard U.S. return rate
Unworn, unwashed and undamaged merchandise is eligible for return if returned within 30 days of purchase. Refunds will be processed as merchandise credit.
ALL JEWELRY AND SALE ITEMS ARE FINAL.
ALL RETURNS & EXCHANGES ARE FREE.
If you need to make a return, please email info@houseofninetyseven.com and a return packing slip will be sent to you via email. Please return your purchase to the address below:
House of Ninety Seven
864 Princeton Court
Elmhurst, IL 60126
DAMAGED MERCHANDISE:
We take great pride in inspecting all inventory before it is shipped and/or sold. If you have received a damaged item, please email info@houseofninetyseven,com within 3 business days of received shipment of your purchase. Please include written detail(s) of the defect(s) and attach pictures.
We will NOT accept items past 3 days or after wear or wash. Please ensure you follow the care instructions listed on the laundry tag of your merchandise purchased.